Question 1

Will you fix my child's hair? +

Accepted Answer

We do all that we can in the time we are given to ensure that there are no flyaways or extra strands of hair. Please remember that how your child left the house is not necessarily how they arrive to us! It’s best to keep hair styles simple as we are not allowed the time to fix ponytails, barrettes, etc.

Question 2

What if my child is shy and/or does not normally smile? +

Accepted Answer

Every effort is given to ensure a smile. Very seldom do we tell children to “smile” - instead we will talk to them, ask them questions, and use puppets and silly faces to get them to smile. The teachers will also come over if needed so they can see a familiar face! If they still are not smiling, however, we will not force them to.

Question 3

Can I have siblings in one photo? +

Accepted Answer

As school photos are taken for the Board of Education, school office, and/or yearbook purposes, they are individual photos only and cannot be taken with siblings.

Question 4

Can I have the pictures taken at Images Studio? +

Accepted Answer

Images School Photography and Images Portrait Studio are two separate entities. School pictures are based on volume and therefore cannot be done at any other time.

Question 5

Can I hand in just my form on photo day and send payment in later? +

Accepted Answer

Because the photographs are ordered as soon as the envelopes are opened, and due to the high volume of students, we are unable to go through and attach a late payment to a form. Payments need to be submitted on picture day.

Question 6

Can I bring my form to the school after the photographs are taken? +

Accepted Answer

You can call our studio if you want to drop off the form directly to us, but once we leave the school, we have no way of getting forms from the office. Forms need to be submitted to the school by the morning of, or dropped off to us at the studio that same day. Because the photographs are ordered as soon as the envelopes are opened, and due to the high volume of students, we are unable to go through and attach a late payment to a form. Payments need to be submitted on picture day.

Question 7

Can I just buy an add-on only? +

Accepted Answer

Our add-on items are discounted prices for the purpose of being added onto a package.

Question 8

Can I pay with credit/debit cards? +

Accepted Answer

As spring pictures are a fundraiser for the school and credit/debit card payments have fees, they are not available for spring pictures at this time.

Question 9

Can I post-date my check? +

Accepted Answer

As we use a check reader and deposit checks as soon as the envelopes are opened later that same day, checks cannot be post-dated.

Question 10

Can I get change back? +

Accepted Answer

Exact amounts need to be enclosed as we do not open the envelopes at the schools.

Question 11

Can I view the photos before ordering? +

Accepted Answer

Because the proofing option is costly and fall pictures are a school fundraiser, we currently do not offer this option.

Question 12

Can I build my own package? +

Accepted Answer

Packages are pre-designed by the lab and we choose the most popular ones. However, you can add any add-ons to your package to make it better fit your needs!

Question 13

Can I order more photos later? +

Accepted Answer

Absolutely! When you receive your package, a form will be included if you wish to order more.

Question 14

Is there a make-up day if my child absent?

Accepted Answer

Spring Photos are one day only. Unlike fall photos, they are not used for yearbook images. Is it a voluntary fundraiser - just for fun!

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